Reason 1 - Dropped Calls
In 2010, Changewave research collected these data which highlighted the vast difference in percentage of users who had a dropped call over a 90-day period. AT&T's dropped call rate was significantly higher.
Reason 2 - Customer Satisfaction
The same research company went on to poll customer satisfaction across the leading carriers in the mobile phone industry, and it came as no shock that AT&T ranked at the bottom.
Reason 3 - Steve Jobs
This is less of a fact, and more of a blatantly apparent conclusion; Steve Jobs is not the best CEO. I'm not sure I'd feel comfortable using a device where when I tell the CEO it doesn't work when held a certain way, he just tells me, "So don't hold it that way." But it takes a true man to admit his mistake, so when Jobs realized his response to the community wasn't quite up to par, he offered free cases as compensation. I guess a pouch of leather valued at around $9 dollars really makes up for a crappy provider.
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